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Oct. 1, 2024

Streamlining your Manulife experience

At OMA Insurance we're committed to ensuring you have support and quick, efficient access to your insurance information Here are five helpful ways to make managing your coverage easy.

1. We're Here to Help 

OMA Insurance staff are ready to assist if you have challenges connecting with Manulife. To reach us, please contact us or call us between 8:45am and 5pm EST at 1-800-268-7215 (option 3)

2. Your Coverage and Portal Access 

The Manulife portal provides detailed information about your benefit coverage. 
If you haven't logged in recently, we encourage you to do so. Need help? Contact Manulife directly at 1-888-596-8881 for technical support.

3. Keep Your Information Current 

It’s important to that your banking details are up to date to maintain active coverage:

  • Premium payment information can be updated through the Manulife portal.
  • Contact Manulife directly to update your pre-authorized debit (PAD) information or credit card information
  • Ensure that your address is updated both at Manulife and OMA Insurance
  • Advise us of preferred communication method 

4. Quick Reference Guide 

To access your Life and Living Benefits policies: Once you have connected your policies  to your Manulife ID, you can log into the Customer Secure site and click on “Your Policies” to view your coverage, update your credit card or pre-authorized debit information, and make other changes.

To access your Health and Dental: Once you have connected your policies to your Manulife ID, you can log into SecureServe® to view your coverage, submit claims, update your credit card or pre-authorized debit information, and make other changes.

5. Contacting Manulife

Your Manulife representative can be reached at the dedicated number for OMA members from 8am to 8pm EST by calling 1-888-596-8881

 

We're committed to being your bridge to seamless Manulife support. By using these quick tips, you can manage your insurance needs efficiently.

Your OMA Insurance Team